Old one sucks, a new one is hard to find...
A few days ago, netcup, my vServer hoster, destroyed the RAID of my server during a scheduled maintenance and they were unable to recover any of my data. Even better: I found out that their so-called "backups" are stored on the very same RAID as the backed-up data...
So I decided to leave them (even though they offered me some complimentary FTP space, lol) and search for a provider that does automatic backups to external storage systems. Mainly because I don't want to have a server that creates more unnecessary work for me.
My first stop was Host-Europe, since they explicitly advertise this on their website. Only drawback: They only support Ubuntu 10.04 (lul, old!) and a release upgrade fails horribly. Furthermore, when they finally will support 12.04, you'll have to re-install everything from scratch. Not exactly what I am looking for.
So I wrote a ton of emails to a lot of different vServer providers and here's what they wrote back:
|Hoster||Secure Backup¹||Easy Upgrade²|
¹ Refers to the ability to create backups on physically separated systems. Backups on the same system as the vServer, even if they're secured by a RAID do not count! Separate FTP space doesn't count either, since I have to set it up myself.
² Refers to the ability to upgrade the OS with the normal OS tools (e.g. do-release-upgrade on Ubuntu) If the hoster requires you to setup your server from scratch if you want to use a new version of your OS, this column will say "no". It seems to me that only KVM-based virtualization supports this feature, but I'm not sure.
³ Gave an evasive or off-topic answer or misunderstood my question. Usually along the lines of "Yes you can make a backup in the control panel" or "Update your system using apt-get"... I didn't bother asking again, since there was already a better alternative available at the time.
To help you/me decide, here are some additional details about the winners (both columns have a 'yes'):
So all in all, I'm going with Webhod.